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Privacy Policy

Last updated 5 November 2026

Nairns Total Tree Services Pty Ltd ATF the Nairn Family Trust (ABN 20 110 620 740), trading as Total Tree Services ("we", "us", "our"), respects your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We only collect the information we need to quote, carry out and invoice tree work, and to run our business. This may include:

  • Contact details: your name, phone number, email address and preferred way to be contacted.
  • Job details: the job location, a description of the work, whether you are a previous customer, and photos or notes about trees and site access.
  • Billing details: the information needed to issue invoices and receive payment. We do not store credit card numbers on this website.
  • Job applications: if you apply to join our team, the details you give in your application, such as your work history, tickets, licences and referees.
  • Website usage: technical information such as your browser, device, pages visited and approximate location, collected through cookies and similar tools (see below).

How we collect it

We collect personal information directly from you when you fill in the contact form on this website, call or email us, message us on Facebook, meet us on site, or apply for a job. Occasionally we receive it from someone acting for you, such as a property manager, insurer, council or builder who asks us to quote or carry out work at your property.

How we use it

  • To respond to your enquiry and prepare a quote
  • To schedule and carry out work, including site safety planning
  • To issue invoices and follow up payments
  • To prepare arborist reports and other documents you ask for
  • To assess job applications
  • To meet our legal, insurance and workplace health and safety obligations
  • To understand how people use our website so we can improve it

We do not sell your personal information, and we do not use it for marketing unless you have asked to hear from us. You can opt out at any time.

Who we share it with

We only share personal information when we need to in order to do the work, or when the law requires it. This may include:

  • Councils and government agencies, for example when a permit is needed to remove a protected tree
  • Insurers, assessors or property managers involved in a job you have asked us to do
  • Subcontractors who work with us on your job
  • Our accountant, bank and professional advisers
  • Service providers that run parts of our website and business systems, listed below

Website service providers

These providers process information on our behalf to run this website:

  • Vercel hosts the website and keeps standard server logs.
  • Resend delivers the emails sent from our contact form.
  • Cloudflare Turnstile checks contact form submissions to stop spam.
  • Google Tag Manager and Google Analytics measure how the website is used.
  • Sanity stores the content of our website, such as blog articles and photos.
  • Momentum hosts our online job application form.

Some of these providers store or process information outside Australia, mainly in the United States. We use providers that keep information secure, and we only share what they need to provide their service.

Cookies and analytics

Our website uses cookies and similar tools to measure visits, understand which pages are useful and keep the contact form free of spam. The information is collected in a form that does not usually identify you. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with the Google Analytics opt-out browser add-on. The website will still work without cookies.

Keeping your information secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Our website is served over a secure connection, and access to our business systems is limited to people who need it. We keep records for as long as we need them for the job, and for as long as tax, insurance and workplace safety laws require. After that, we securely delete or destroy them.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it if it is wrong. Contact us using the details below and we will respond within 30 days. We may need to confirm your identity first.

Links to other websites

Our website links to other organisations, such as industry bodies and government departments. We are not responsible for their privacy practices, so please read their policies.

Questions and complaints

If you have a question about this policy, or a concern about how we have handled your personal information, please contact us:

We will look into your concern and respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.