FREQUENTLY ASKED QUESTIONS

Total Tree Services charge a fee for the work undertaken based on many factors. As each job has different requirements, you will be provided with a quote based on the work being undertaken. Some of the factors that will impact on pricing include:

• Location and travel requirements for the crew and machinery. To assist rural customers, Total Tree Services groups job schedules according to the location where possible to reduce your travel expenses.
• The number and height of trees being managed.
• Access restrictions to the site and tree.
• Structures located under the tree such as buildings. Additional planning and care are required to minimise potential danger to property.
• Whether the tree is being lopped, pruned or removed. Total Tree Services complies strictly with Australian Standards relating to arborial and tree removal services. As such, in some cases, the pricing for pruning may equal the cost of removal due to safety and operational considerations.

Contact Total Tree Services with all your requirements and a comprehensive quote covering fees will be provided.

Payment may be made using Credit Cards, Cash, Cheque or Direct Deposit

Please contact Total Tree Services for any payment enquiries or email This email address is being protected from spambots. You need JavaScript enabled to view it.. Payment terms are seven days from invoice date. Invoices are payable by the due date on the invoice unless other terms have been pre-negotiated and noted on the invoice. A late fee of 7% pa calculated daily is charged on unpaid amounts.

It’s advisable to book as early as possible. Seasonal variations to existing and some work may be able to occur at relatively short notice. In peak periods, booking times of one month may be required. Jamie and the team at Total Tree Services travel throughout Australia, so it is important to book as far ahead as possible to ensure your time frames are met.

There is no cancellation fee.

Total Tree Services provides all equipment and machinery required to complete your job.

There is a range of factors that impact on the time frames required for completing jobs. Many jobs are completed within the one day. More complex jobs and those requiring the removal or multiple trees may require several days to complete. Delays can also occur due to weather events.

The quotation will be valid for 30 days.

Yes, Total Tree Services hold $20 Million public liability insurance. All TTS vehicles and machinery are comprehensively insured.

Customers are welcome to keep all or some of the cut wood for firewood or other uses. Total Tree Services can chip any wood to approximately 50 cm in diameter. There is no additional cost for this service. Where clients require the wood to be cut into ‘wood heater’ size pieces and stacked, then additional costs will apply. To ensure all your requirements are met, we recommend discussing it with us when booking.

In Queensland, the laws governing the cutting and removal of trees and vegetation are covered by the Vegetation Management Act 1999.

For more details details : https://www.qld.gov.au/

Equivalent information is available in all other states, and you are encouraged to contact the relevant state authority.

Some local by laws may apply to your local council authority area. For example, in Toowoomba Queensland, the Toowoomba Regional Council no longer governs the protection of trees located on private property unless it is part of a development application.

Heritage Listed properties may also have vegetation that needs to be protected for historical purposes. If your property is Heritage listed, you need to contact Dept of Environmental and Heritage Protection for advice.

Total Tree Services is committed to assisting clients in undertaking any tree lopping, pruning or removal according to state law. Clients are welcome to discuss their requirements with qualified Arborist, Jamie Nairn who will advise you on limitations and appropriate resources to ensure you comply with state law.